FAQ Categories
VISA FAQs
Find answers to queries about our service.
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How do I apply for a VISA Credit Card?
New customers (online application): Complete our online Credit Card Application at demerarabank.com/credit-card-application. You will be asked to provide your personal details, preferred branch, required limit, identification, contact and residency details, income and employment information, monthly expenses, assets and any existing borrowings. You will also need to upload the following (JPEG, JPG or PDF): Primary identification (front and back) A signed Self-Attestation of Address (template available on the form) or a recent Proof of Address dated within the last 8 months Statement of Income, Projections, Payslip or Job Letter TIN Certificate (optional) Recent loan statement and hire purchase receipts or ...
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How can I view my Credit Card Balance Online?
Mobile App and Retail eBanking: Option 1: From the Home Screen Log in to the Demerara Bank Mobile App. On the Home Screen, tap the Credit Cards tab. Your credit card summary will be displayed, showing your card number, outstanding balance and card validity. Option 2: From the Credit Card section Log in and tap Credit Card on the bottom navigation menu. Here you can view: Card Details: card number, expiry date and card status Balance and Limit: outstanding balance, available credit and credit limit Transaction History: recent credit card transactions and activity You can also make a payment ...
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How do I change the PIN for my Credit Card?
To change your credit card PIN, please visit any of our branches and bring a valid form of identification for verification purposes. Once you arrive, you may go to the Special Services area or stop by our Help Desk, and our team will gladly assist you in completing the PIN change. If you are unsure where to go, our security officers will be happy to direct you to the relevant section.
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How do I report a fraudulent transaction on my card?
If you notice a transaction on your card that you did not make, please visit your nearest branch as soon as possible to file a dispute. Kindly bring a valid form of identification and any details you have about the transaction, such as the date, amount and merchant name. You can also book a Card Dispute appointment in advance through the Demerara Bank Mobile App under Quick Actions, then Schedule Appointment, then Visa Credit Card. To prevent any further unauthorised transactions: DBL VISA Credit Card: You can block your card right away through Retail e-Banking or the Mobile App, ...
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How do I report my card stolen or lost?
If your DBL VISA Credit Card has been lost or stolen, you can quickly block it yourself through Retail e-Banking or the Demerara Bank Mobile App. We also encourage you to report the loss as soon as possible by calling us at +(592) 624 7000 or by visiting your nearest branch. Your card will then be cancelled, and a new card can be issued at a cost of G$2,500.00.
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What is the difference between an unsecured and secured credit card?
The main difference is whether collateral is required, and this affects the interest rate on your card: Unsecured Credit Cards: No collateral is required. These cards carry an interest rate of 18%. Partially Secured Credit Cards: Some form of collateral may be required, but these cards generally carry the same interest rate as unsecured cards. Secured Credit Cards: Collateral is required before the card can be approved and issued. In return, these cards carry a lower interest rate of 14%. If you’re unsure which option is right for you, our team will be happy to guide you.
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Is the Credit Card Internationally Accepted?
Yes. Your Demerara Bank Credit Card is a VISA card, which is the most widely used payment card in the world. VISA is accepted at millions of merchants and over 1.8 million ATM locations worldwide, including stores, supermarkets, shopping centres, restaurants, hotels, gas stations, online sites, travel agencies and more. You can use your Demerara Bank VISA Credit Card at any merchant, bank or ATM, locally or internationally, wherever the VISA logo is displayed.
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When am I required to settle payments on my Credit Card?
Your credit card payment is due 20 days after your statement date. Your statement date is the day your monthly statement is generated, showing your transactions and the balance owed for that period. If you pay your full balance by the due date, you will not be charged any interest on your purchases. If only part of the balance is paid, interest will be charged on the remaining amount. Paying on time each month helps you avoid extra costs and keeps your account in good standing. To make things easier, you can set up automatic payments or transfers through ...
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Is my Credit Card linked to my Bank account?
No, your credit card is not directly linked to your bank account. Your credit card has its own separate account and credit limit, so purchases made on your card are not taken from your bank account balance. However, you can easily set up automatic payments or transfers from your bank account through Retail e-Banking or the Demerara Bank Mobile App. This helps ensure your credit card balance is paid on time each month.
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What fees are associated with a Demerara Bank VISA Credit Card?
The following fees apply to Demerara Bank VISA Credit Cards: Issuance Fee: G$2,500.00 (one-time fee upon issuance). Replacement Fee: G$2,500.00 (applicable when replacing a lost, stolen or damaged card). Annual Fee: Varies according to the credit card type: VISA Classic: G$7,000.00 VISA Gold: G$10,000.00 VISA Signature: G$25,000.00 Interest charges may also apply to outstanding balances in accordance with the terms and conditions of the credit card. Cardholders are encouraged to settle their statement balances in full by the payment due date to avoid applicable interest charges.
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How do I repay outstanding balances on my Credit Card?
Personal customers (Mobile App and Retail Internet Banking): Log in and select Transfers. Select Credit Card Pay. Select the account you wish to pay from and the credit card you wish to pay. Enter the payment amount. Review the details and confirm your payment. You can also make payments from the Credit Card section, where you can view your card details, outstanding balance and available credit. Corporate customers (Corporate e-Banking): If you have one credit card: Log in to the Corporate e-Banking platform and select Bill Payments, then Credit Cards. Enter the last four digits of your credit ...