Retail customers: To reactivate your account, please submit a valid identity document, a current proof of address, and proof of income via retail e-banking or the mobile app, or alternatively, a notarised letter together with notarised copies of these documents. Corporate customers: To reactivate a corporate account, please submit current documentation or updated company profile information, including any changes in directors or company structure, for the account to be reactivated.

Retail customers: To reactivate your account, please submit a valid identity document, a current proof of address, and proof of income via a branch visit or on the retail e-banking or the mobile app. Notarisation is not required for local customers. Corporate customers: To reactivate a corporate account, please submit current documentation or updated company or director’s profile information, including any changes in directors or company structure via your digital platform or in branch requests. Notarisation is not required for local customers. Customers earning below $1M annually may follow a simplified process, where an attestation is acceptable in place of ...

Assigning your salary to Demerara Bank is simple. All you’ll need is a Salary Assignment Form, which you can collect from any of our branches at your convenience. Because this is an agreement between you, your employer and the Bank, each party will complete and sign their part of the form. Once everything is filled in, one copy is returned to the Bank, one stays with your employer, and one is yours to keep for your records. As your employer will need to complete a section of the form, we recommend collecting it in advance and sharing it with them ...

To update your name with the Bank following a name change, you may visit your nearest branch with the following documents: A valid identity document (such as a passport or driver’s licence) reflecting your new name A legal document proving the name change, such as a marriage certificate, divorce decree, deed poll, or court order Any additional documents that may be requested by the Bank Alternatively, this update can also be submitted through all of our e-banking platforms currently available. Our staff will be happy to assist you in updating your name across all relevant accounts and records.

Retail customers (e-banking and mobile app): Simply log in to e-banking or the mobile app, head to “Service Request,” and select “Stop Payment Request” to let us know which payment you’d like stopped — it only takes a few steps. Corporate clients (corporate e-banking platform): Log in to the corporate e-banking platform, select “Information,” then “Messaging,” then “New Message,” then “Request a Stop Payment,” and let us know which payment(s) you’d like stopped. This handy messaging channel also allows you to submit stop payment requests for several items at once, so you can take care of everything in one go.

You can order your cheque books conveniently through our e-banking platform. Retail customers (e-banking and mobile app): Simply log in to e-banking or the mobile app, head to “Service Request,” and select “Cheque Book Request” to let us know you’d like a new cheque book — it only takes a few steps. Corporate clients (corporate e-banking platform): Log in to the corporate e-banking platform, select “Information,” then “Messaging,” then “New Message,” then “Request a Cheque Book,” and let us know you’d like to reorder a cheque book. This handy messaging channel also allows you to submit several requests at once, ...

Interest on your Savings Account is calculated and accrued quarterly, and credited to your account semi-annually, at the end of April and October.

Please report this immediately through our support channels by calling +(592) 624 7000, or visit your nearest branch at the earliest opportunity. You can also report this through “General Enquiries” under retail e-banking or the mobile app. Your DBL VISA Debit Card will be cancelled, and a new card can be issued at a cost of G$1,000.00.

Yes. Your PIN (Personal Identification Number) is the confidential code used to authorize transactions on your DBL VISA Cards, separate from your card number, which stays the same. To change your PIN, simply visit any of our branches nearest to you with a form of identification, and our staff will assist you with resetting it.

Yes, this may be possible. The daily withdrawal limit can be increased upon receipt of your written request; however, this is considered by the Bank on a case-by-case basis, taking into account the customer’s request and the circumstances under which it is made, and is subject to the Bank’s approval.

For your convenience, our ATMs have a daily withdrawal limit of G$200,000.00, which can be withdrawn in a single transaction.

Chequing accounts are non-interest-bearing, so no interest is paid on these balances. If you’d like to earn interest on your funds, we’d be happy to help you explore options such as a Savings Account, a Term Deposit, or a Money Market Account. You can find more information on these products, including how to apply, under the Accounts section of our website.

You must be at least 18 years old to open an account at DBL. However, if you are 16 or older and employed, you may also open an account. Please note that in this case, the card linked to the account will only be issued once you turn 18.

As a general rule, third-party withdrawals are not permitted. In extreme or exceptional circumstances, however, the Bank may give consideration to such a request, provided it is supported by written authorization from the account holder. This letter must be addressed to the Manager of Demerara Bank Ltd. and must specifically state the account number to be debited, the amount to be issued, and the name of the person to whom it is being issued. We encourage all our customers to make use of our convenient digital alternatives instead, such as EFTs or transfers to third-party accounts via the mobile app ...

There are currently two clearing sessions: normal clearing and special clearing. The clearing time for cheques from other banks depends on the value of the cheque: Cheques valued at less than $500,000 are cleared within three business days (normal clearing). Cheques valued at $500,000 and above qualify for special clearing and are cleared within the same business day. The banks all have a cut off time for their special clearings within any given business day. For DBL cheques, funds can become immediately available once requested.

Our Diamond, Beterverwagting, Mahaica, and Leonora branches open on the second-to-last Saturday of each month only, from 8:00am to 11:30am. All other branches are closed on Saturdays. We are also closed on Sundays and Public Holidays. Opening Hours Mon – Fri: 8:00am – 2:00pm Sat: 8:00am – 11:30am (Diamond, Beterverwagting, Mahaica & Leonora Branches) Saturdays: open on the second-to-last Saturday of each month only. Closed on Sundays & Public Holidays. General Support +(592) 728 0828 support@demerarabank.com Ebanking Support +(592) 730 6956 ibsupport@demerarabank.com Visa Support +(592) 624 7000