Online Banking FAQs

Find answers to queries about our service.

  • How can I send funds overseas / how do I make an international wire transfer (SWIFT payment)?

    Personal customers (Mobile App and Retail Internet Banking): Log in to the Demerara Bank Mobile App and select Transfers from the navigation menu. Select Wire Transfers. If this is your first transfer to this recipient, select Add New Recipient and enter the recipient details, recipient bank details (including the SWIFT code) and intermediary bank details, if applicable. Select Save Recipient, then enter the six-digit OTP sent to your registered email address to verify the recipient. Select the account to transfer from and choose your registered recipient. Select the currency (e.g. USD), enter the transfer amount and the purpose of ...

  • How can I obtain a Manager’s Cheque, Bank Draft or Banker’s Payment?

    Personal customers (Mobile App and Retail Internet Banking): Log in and select Services. Select Bank Draft / Manager’s Cheque Request. Select the account to be debited and the branch where the draft will be processed or collected. Choose the payee type (Individual or Company) and enter the payee name and address. Select the currency (e.g. USD) and enter the amount. Enter the purpose of payment and select your delivery instructions (e.g. Branch). Upload any supporting documents and add any additional information, if applicable. Review the details and select Submit Request. A Reference ID will be provided so you can ...

  • How do I repay outstanding balances on my Credit Card?

    Personal customers (Mobile App and Retail Internet Banking): Log in and select Transfers. Select Credit Card Pay. Select the account you wish to pay from and the credit card you wish to pay. Enter the payment amount. Review the details and confirm your payment. You can also make payments from the Credit Card section, where you can view your card details, outstanding balance and available credit.   Corporate customers (Corporate e-Banking): If you have one credit card: Log in to the Corporate e-Banking platform and select Bill Payments, then Credit Cards. Enter the last four digits of your credit ...

  • How do I reset my eBanking password?

    Personal customers (Mobile App and Retail eBanking): On the login screen, tap Forgot Password? Enter your username exactly as it was created during registration. Tap Submit. A password reset email will be sent to your registered email address. Open the email and click the secure password reset link. For security reasons, the link is only valid for a limited time. Select Reset Password and create a new password that meets the following requirements: At least 8 characters At least one letter At least one number At least one special character (e.g. ! @ # $ % ^ & *) ...