How can I send funds overseas or make an international wire transfer (SWIFT payment)?
Please log in to our e-banking platform, navigate to the ‘Transfer’ tab and select ‘SWIFT Payment Request.’ You would then be required to enter the relevant details to complete your transfer.
How can I obtain a Manager’s Cheque, Bank Draft or Banker’s Payment?
To obtain a Manager’s Cheque, Bank Draft, or Banker’s Payment, please submit a request through our e-banking platform. Simply log in and navigate to the ‘Messaging’ section to complete your request.
Will interest be paid on my Term Deposit Account if it is closed before the maturity date?
If you close your Term Deposit Account before the maturity date, you will not receive any interest on the deposit.
Can I increase the sum held in a Term Deposit Account prior to its maturity date?
No, you can not increase the sum held in a Term Deposit Account before its maturity date. To add more funds, you would need to wait until the deposit matures and then increase the amount.
How do I reactivate my account if I am residing overseas?
To reactivate your account, simply submit to the Bank your notarized request, along with notarized copies of the following documents: A valid Driver’s Licence (the card). In the absence of a Driver’s Licence: National Identification Card or Valid Passport Recent Proof of Address (dated within the last 6 months) TIN A Job Letter or Payslip […]
How do I reactivate my Dormant or Unclaimed account?
A valid Driver’s Licence (the card). In the absence of a Driver’s Licence: National Identification Card or Valid Passport Recent Proof of Address (dated within the last 6 months) TIN A Job Letter or Payslip (issued within the last three months). If self-employed, your Business Registration and prior year financials are required. ATM Card or […]
How do I assign my salary to the Bank?
Please visit any of our branches nearest to you to uplift a Salary Assignment Form.
How can I update my name with the bank after a name change?
To update your name with the bank after a name change, please visit your nearest branch with the following documents: A valid government-issued ID (e.g., passport, driver’s license) reflecting your new name. A legal document proving the name change, such as a marriage certificate, divorce decree, Deed poll or court order. Any additional documents that […]
How do I stop a payment on an issued cheque?
To stop a payment on an issued cheque, you can submit a request via e-banking, provide a written request, or visit any of our branches to make the request in person.
How do I reorder cheque books?
You can order your cheque books conveniently through our e-banking platform. Simply log in and navigate to the ‘Messaging’ tab to place your order.
