FAQ Categories
Online Banking FAQs
Find answers to queries about our service.
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How can I send funds overseas or make an international wire transfer (SWIFT payment)?
Please log in to our e-banking platform, navigate to the ‘Transfer’ tab and select ‘SWIFT Payment Request.’ You would then be required to enter the relevant details to complete your transfer.
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How can I obtain a Manager’s Cheque, Bank Draft or Banker’s Payment?
To obtain a Manager’s Cheque, Bank Draft, or Banker’s Payment, please submit a request through our e-banking platform. Simply log in and navigate to the ‘Messaging’ section to complete your request.
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How do I repay outstanding balances on my Credit Card?
You can make payments to your credit card account at any of our branches or online using the following methods: Transfers from any DBL bank account E-banking instructions DBL cheques
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How do I reset my e-banking password?
To reset your e-banking password, please follow these steps: Click on the “Forgot Password” button. Enter your “User ID” and click “Verify.” Click the gold button labeled “Get Code.” A Security Code will be automatically sent to your registered email address. Enter the Security Code and click “Reset Password.” You’ll receive another email with your new login credentials. Return to the Login screen. Enter your “User ID” and the “Default Password,” then click “Login.” Change your password to one that you’re comfortable with. Set up your security codes for added protection. Enjoy seamless access to our platform! If you ...