FAQ Categories
General FAQs
Find answers to queries about our service.
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How can I send funds overseas or make an international wire transfer (SWIFT payment)?
Please log in to our e-banking platform, navigate to the ‘Transfer’ tab and select ‘SWIFT Payment Request.’ You would then be required to enter the relevant details to complete your ...
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How can I obtain a Manager’s Cheque, Bank Draft or Banker’s Payment?
To obtain a Manager’s Cheque, Bank Draft, or Banker’s Payment, please submit a request through our e-banking platform. Simply log in and navigate to the ‘Messaging’ section to complete your ...
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Will interest be paid on my Term Deposit Account if it is closed before the maturity date?
If you close your Term Deposit Account before the maturity date, you will not receive any interest on the deposit.
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Can I increase the sum held in a Term Deposit Account prior to its maturity date?
No, you can not increase the sum held in a Term Deposit Account before its maturity date. To add more funds, you would need to wait until the deposit matures ...
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How do I reactivate my account if I am residing overseas?
To reactivate your account, simply submit to the Bank your notarized request, along with notarized copies of the following documents: A valid Driver’s Licence (the card). In the absence of ...
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How do I reactivate my Dormant or Unclaimed account?
A valid Driver’s Licence (the card). In the absence of a Driver’s Licence: National Identification Card or Valid Passport Recent Proof of Address (dated within the last 6 months) TIN ...
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How do I assign my salary to the Bank?
Please visit any of our branches nearest to you to uplift a Salary Assignment Form.
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How can I update my name with the bank after a name change?
To update your name with the bank after a name change, please visit your nearest branch with the following documents: A valid government-issued ID (e.g., passport, driver’s license) reflecting your ...
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How do I stop a payment on an issued cheque?
To stop a payment on an issued cheque, you can submit a request via e-banking, provide a written request, or visit any of our branches to make the request in ...
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How do I reorder cheque books?
You can order your cheque books conveniently through our e-banking platform. Simply log in and navigate to the ‘Messaging’ tab to place your order.
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How often is interest credited to my Savings Account?
Interest is paid semi-annually at the end of April and October.
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I have lost my Debit Card. What should I do?
Immediately contact our any of our branches to cancel the VISA Debit Card. A new card can be issued at a cost of G$1,000.00.
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Can I change my PIN without changing my card number?
Yes. Visit any of our branches nearest to you to reset your PIN.
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Can I change the maximum withdrawal on my Debit Card?
Yes. The daily withdrawal limit can be increased upon receipt of your written request.
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What is the daily withdrawal limit at the ATM?
The ATM facilitates withdrawals in tranches that are less than or equivalent to G$40,000.00 and has a daily withdrawal limit of G$175,000.00.
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Is interest paid on my chequing account?
No. Chequing accounts are non interest bearing accounts.
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What is the difference between a Statement Savings Account and a Passbook Savings Account?
A Statement Savings Account is an ATM-ready account and offers greater advantages for persons on the go. Upon establishment of a Statement Savings Account, a VISA Debit Card is issued. ...
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How old must I be to establish an account at DBL?
You must be at least eighteen years to establish an account.
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Can withdrawals be done by a third party?
The bank requires an authorization from the account holder to allow third party withdrawals. The letter must be addressed to the Manager of Demerara Bank Ltd, State specifically the account ...
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Can my salary be remitted to my account at DBL?
Yes, Salary assignments forms can be uplifted at any branch and upon completion the salary can be remitted.
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How long do I have to wait for my cheque deposit to be cleared?
There are currently two clearing sessions. Normal clearings take 4 days, while special clearings take 1 day.
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Is the Bank opened for business on Saturdays?
Our Diamond and Le Ressouvenir branches are opened on Saturdays from 8:00 a.m. to 11:30 a.m.