Excellence & Innovation
At Demerara Bank, our commitment to excellence and innovation drives us to deliver exceptional banking services to our customers. At the heart of our success are our team members, whom we consider our most valuable assets.
We are continually on the lookout for talented individuals who not only align with our vision and values but also bring a dynamic energy to our team.
Our Values
Integrity
Upholding the utmost ethical standards is the cornerstone of our identity. At every step, we commit to unwavering integrity, ensuring that our actions reflect the highest moral principles.
Customer-Centric Approach
Our commitment extends beyond transactions – we focus on creating an exceptional experience for our customers by prioritizing the delivery of superior service and establishing enduring relationships that are built on trust and reliability.
Innovation
We foster a culture that values creativity. By pushing boundaries and exploring new ideas, we strive for continuous enhancement in our services and processes.
Diversity & Inclusion:
We recognize the strength in diversity. We actively seek and celebrate diverse perspectives, creating a workplace where every individual feels valued, heard and appreciated. Here, differences aren't just acknowledged – they are embraced as sources of strength.
Teamwork
We wholeheartedly embrace the diversity of thoughts and experiences, creating an environment that revels in participation and forges meaningful partnerships in all our endeavors.
Investing in Your Career Growth
We recognize that our success is intertwined with the growth and development of our employees. That’s why we are dedicated to investing in your professional journey. We offer various training programmes and career advancement paths to support you and help you reach your full potential.
Employee Benefits
We offer a comprehensive benefits package that includes competitive salaries, medical insurance (scheme), pension plans and various employee perks.
Current Vacancies
Security Officers:
Join our team responsible for safeguarding our premises, ensuring a safe and secure environment for our employees and customers, implementing security procedures and responding to any security-related incidents.
Qualifications, Knowledge & Experience:
- Proven experience as a Security Officer, preferably in a banking or financial institution.
- Knowledge of security protocols and procedures.
- Ability to handle stressful situations calmly and effectively.
- Strong communication and interpersonal skills.
- Physical fitness and ability to stand, walk and briskly move in order to effectively perform duties.
Education:
- Secondary Education
- Additional certification in security or law enforcement is an advantage.
Customer Service Representatives:
Deliver exceptional customer service by assisting clients with their banking needs and inquires.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and solutions.
- Assist customers with account inquiries, transactions, and problem resolution.
- Educate customers on our products and services, ensuring they have the best banking experience.
- Identify opportunities to cross-sell and upsell the bank products to meet customer needs.
- Collaborate with other departments to resolve complex customer issues.
- Maintain accurate records of customer interactions and transactions.
Qualifications & Skills:
- Six (6) CSEC passes – Grades 1 & 2 (Mathematics and English are compulsory)
- Certificate in Customer Service & /or proven experience or relevant background is a plus.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask in a fast-paced environment.
- Knowledge of banking products and services is a plus.
- Proficiency in computer applications and social media platforms
- Empathy and patience when dealing with customer inquiries and complaints.
- Adaptability to changing technology and processes.
- Ability to handle confidential information with discretion.
How to apply!
How to Apply:
Please submit your resume and a cover letter detailing your qualifications as follows:
- The Human Resources Manager
Demerara Bank Limited.
214 Camp Street, North Cummingsburg, Georgetown
Or
- E-mail to: [email protected]
Only shortlisted candidates would be contacted.
For inquiries or further information, please contact our HR Department on +592 226-0601/29/32.