Excellence & Innovation
At Demerara Bank, our commitment to excellence and innovation drives us to deliver exceptional banking services to our customers. At the heart of our success are our team members, whom we consider our most valuable assets.
We are continually on the lookout for talented individuals who not only align with our vision and values but also bring a dynamic energy to our team.
Our Values
Integrity
Upholding the utmost ethical standards is the cornerstone of our identity. At every step, we commit to unwavering integrity, ensuring that our actions reflect the highest moral principles.
Customer-Centric Approach
Our commitment extends beyond transactions – we focus on creating an exceptional experience for our customers by prioritizing the delivery of superior service and establishing enduring relationships that are built on trust and reliability.
Innovation
We foster a culture that values creativity. By pushing boundaries and exploring new ideas, we strive for continuous enhancement in our services and processes.
Diversity & Inclusion:
We recognize the strength in diversity. We actively seek and celebrate diverse perspectives, creating a workplace where every individual feels valued, heard and appreciated. Here, differences aren't just acknowledged – they are embraced as sources of strength.
Teamwork
We wholeheartedly embrace the diversity of thoughts and experiences, creating an environment that revels in participation and forges meaningful partnerships in all our endeavors.
Investing in Your Career Growth
We recognize that our success is intertwined with the growth and development of our employees. That’s why we are dedicated to investing in your professional journey. We offer various training programmes and career advancement paths to support you and help you reach your full potential.
Employee Benefits
We offer a comprehensive benefits package that includes competitive salaries, medical insurance (scheme), pension plans and various employee perks.
Current Vacancies
CUSTOMER SERVICE REPRESENTATIVES
A vacancy exists for dynamic, service-oriented individuals to join our team as Customer Service Representatives. As a leading financial institution, we are committed to excellence and customer satisfaction by providing exceptional service throughout the customer’s journey.
KEY RESPONSIBILITIES
- Build strong customer relationships and deliver exceptional customer service.
- Provide accurate information on banking products and services, offering tailored solutions based on their needs.
- Ensure compliance with banking regulations, security procedures, and internal policies.
- Address and resolve customer inquiries, concerns, and complaints with a problem-solving approach.
- Collaborate with team members to achieve branch performance goals and enhance service delivery.
CORE COMPETENCIES & REQUIRED SKILLS
- Effective Oral & Written Communication
- Customer Oriented
- Teamwork & Collaboration
- Adaptability
- Strong technical skills and ability to promote digital and self-service banking options.
- Good Problem-Solving & Decision-Making Abilities
- Attention to Detail & Accuracy
- High Level of Ethical Integrity & Confidentiality
- Emotional Intelligence
- Time Management
QUALIFICATIONS & DOCUMENTATION
- Six (6) CSEC passes – Grades 1 and 2 (Mathematics and English are compulsory)
- Previous experience at a call center/ other customer service roles is preferred but not mandatory
- Two character references addressed to the Bank
- Valid Police Clearance
COMPENSATION PACKAGE
A rewarding career path with diverse opportunities for career growth and a competitive compensation and benefits package. Additionally, we offer continuous training programmes and development opportunities to support the growth of your career.
HOW TO APPLY?
Interested applicants are invited to submit their resumes along with a cover letter detailing their relevant experience to our Human Resources Department via email at [email protected]. Kindly include “Customer Service Representative” in the subject line.
AUDIT OFFICERS
A vacancy exists for detail-oriented individuals to join our Audit Team. As a reputable financial institution, we are committed to maintaining accuracy, efficiency, and integrity in all economic processes.
KEY RESPONSIBILITIES
- Analyze financial data and banking operations to identify discrepancies or inefficiencies.
- Review accounts and financial control systems to ensure compliance with internal policies and regulatory requirements.
- Assess operational processes to identify areas for improvement and risk mitigation.
- Recommend updates and improvements for financial and operational controls.
- Prepare audit reports and findings for management review.
- Communicate effectively with stakeholders and management regarding audit results.
- Track the implementation of audit recommendations.
CORE COMPETENCIES & REQUIRED SKILLS
- Analytical Thinking
- Attention to Detail & Accuracy
- Good Organization Skills
- Effective Oral & Written Communication
- Good Problem-Solving & Decision-Making Abilities
- High Level of Ethical Integrity & Confidentiality
- Financial & Accounting Knowledge
QUALIFICATIONS & DOCUMENTATION
- A minimum of six (6) CSEC passes (Grades 1 and 2), including Mathematics and English (compulsory).
- Pursuing or having completed Accounting or Finance-related qualifications such as CIA, CAT, ACCA or a University Diploma/Degree in Accounting or Finance.
- 2–3 years of experience in banking/auditing (internal or external).
- Two character references addressed to the Bank
- Valid Police Clearance
COMPENSATION PACKAGE
A competitive compensation and benefits package with diverse opportunities for professional growth. We offer internal training programmes to support your career and enhance your skills. Additionally, recognition and rewards are provided for high performance within the organization.
HOW TO APPLY?
Interested applicants are invited to submit their resumes and a cover letter detailing their relevant experience to our Human Resources Department via email at [email protected]. Kindly include “Audit Officer” in the subject line.
Deadline for submission of applications is April 18, 2025.
How to apply!
How to Apply:
Please submit your resume and a cover letter detailing your qualifications as follows:
- The Human Resources Manager
Demerara Bank Limited.
214 Camp Street, North Cummingsburg, Georgetown
Or
- E-mail to: [email protected]
Only shortlisted candidates would be contacted.
For inquiries or further information, please contact our HR Department on +592 226-0601/29/32.